Support
Contact us
Email support@playstumpire.com. Tell us what happened, and what you play on: the iPhone or iPad app, the Android app, or a browser. For anything about the world boards, include the name you appear under.
Purchases
- Restore purchases on another device, or after reinstalling: open the Locker, then Shop, then Restore purchases. It's also in Settings, under Purchases & privacy. Use the same Apple Account or Google account you bought with.
- Remove ads ends the ad breaks. Ads that earn a reward (double XP, an extra life) stay, and play only when you choose to watch one.
- Kit packs change only how your umpire looks. They never change a call.
- Payment pending: some payment methods take a while to clear. The items arrive as soon as the payment does.
- Refunds are made by the store you bought from: Apple at reportaproblem.apple.com, Google Play from your order history (Google Play's refund help). A refunded item leaves the game once the store tells it.
Your progress
- Your career is saved on your device, not in an account.
- iPhone and iPad: your device's backup (iCloud or a computer) includes it, so it comes back when you restore a backup.
- Android: Android's own backup to your Google account includes it, so it comes back when you reinstall or change phones.
- playstumpire.com: it's in your browser's storage, so clearing the site's data clears it.
Ads and privacy
- The apps show ads from Google AdMob. Where the law asks for your choice, Settings has Privacy options to change it.
- On iPhone and iPad, whether apps may track you is in iOS Settings, then Privacy & Security, then Tracking.
- To leave the world boards: Settings, then World boards, then Remove me from the world boards.
- The privacy policy explains what the game saves and what reaches us.
No sound?
Check the sound button on the home screen, Sound and Music in Settings, and your device's volume. Sound starts after your first tap.